Privacy Policy

Effective Date: 17/01/25

Welcome to Minster Beds (“we,” “our,” or “us”). We are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you visit our website, www.minsterbeds.co.uk (the “Website”), and use our services. It also explains your rights under the General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Information We Collect

We may collect and process the following categories of personal data:

1.1 Information You Provide Directly:

  • Contact Information: Name, email address, phone number, and postal address.
  • Account Information: Username, password, and other details provided during account registration.
  • Payment Information: Credit/debit card details and billing addresses used for transactions.
  • Order Details: Information related to products purchased, delivery preferences, and returns.
  • Communication Records: Messages or inquiries sent to us via email, contact forms, or other channels.

1.2 Information Collected Automatically:

  • Technical Information: IP address, browser type, operating system, and device information.
  • Usage Data: Details about your visits to the Website, including pages viewed, time spent on the site, clickstream data, and referral sources.
  • Cookies and Tracking Technologies: See Section 7 for more information.

1.3 Information from Third Parties:

  • Payment Processors: Information regarding your transactions, collected via secure payment gateways.
  • Delivery Partners: Updates about delivery status and logistics.

2. How We Use Your Information

We use your personal data for the following purposes:

  • To Fulfill Orders: Process payments, arrange delivery, and manage returns or refunds.
  • Customer Support: Respond to inquiries, complaints, and requests.
  • Account Management: Manage your account registration and settings.
  • Marketing: Send promotional emails, offers, and updates (only if you have provided consent).
  • Improvement: Analyze Website performance, user behavior, and feedback to improve our services.
  • Legal Compliance: Comply with legal obligations, prevent fraud, and resolve disputes.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Contractual Necessity: To fulfill our obligations under a contract, such as processing your orders.
  • Consent: Where you have provided explicit consent for specific purposes, such as marketing communications.
  • Legitimate Interests: For purposes such as improving services and ensuring website security.
  • Legal Obligations: To comply with applicable laws and regulations.

4. Sharing Your Information

We do not sell your personal data. However, we may share it with the following parties:

  • Service Providers: Payment processors, delivery companies, IT support providers, and marketing platforms.
  • Legal Authorities: When required to comply with legal obligations or respond to lawful requests.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

All third parties are required to process your data securely and in accordance with GDPR requirements.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. For example:

  • Order Information: Retained for a minimum of 6 years for tax and accounting purposes.
  • Marketing Data: Retained until you withdraw your consent.

6. Your Rights

Under the GDPR, you have the following rights:

  • Access: Request a copy of your personal data.
  • Rectification: Request corrections to inaccurate or incomplete data.
  • Erasure: Request deletion of your data (subject to legal obligations).
  • Restriction: Request limitation on data processing.
  • Data Portability: Request transfer of your data to another service provider.
  • Objection: Object to processing based on legitimate interests or for direct marketing purposes.
  • Withdraw Consent: Withdraw your consent at any time.

To exercise any of these rights, please contact us at sales@minsterbeds.co.uk.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze website traffic. Cookies may include:

  • Essential Cookies: Required for website functionality.
  • Performance Cookies: Analyze how users interact with the site.
  • Targeting Cookies: Deliver personalized ads and content.

For detailed information about the cookies we use, please see our Cookie Policy.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. These measures include:

  • Secure socket layer (SSL) encryption.
  • Regular security audits and updates.
  • Restricted access to personal data.

9. International Data Transfers

If we transfer your personal data outside the European Economic Area (EEA), we ensure it is protected by appropriate safeguards, such as:

  • Binding Corporate Rules (BCRs).
  • Standard Contractual Clauses (SCCs) approved by the European Commission.

10. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing personal data.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review it regularly.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

  • Email: sales@minsterbeds.co.uk

Thank you for trusting Minster Beds with your personal data. We are committed to safeguarding your privacy and providing a secure shopping experience.